| English is an important part of doing business in Hong Kong. Good use of English can result in improved customer satisfaction with the goods and services your company markets. “Good English” means that your staff are able to efficiently present information to your clients, and respond accurately and politely to their requests.
The exact type of training your staff need will depend on their duties. Retail staff need to handle money, describe products, and present a polite and professional image to your customers. Sales staff may need more advanced presentation skills. Managers may need to be able to handle complaints and other types of customer service problems.
Antipodean has training programmes to meet these and other needs. Your company can choose to use:
As part of our training programme, we provide an accurate entrance assessment. Our training programmes are designed to be appropriate for the English ability of your staff.
Our training can lead to recognized English language qualifications. We can prepare your staff for the BULATS test. BULATS qualifications are recognized by the Hong Kong SAR government and by many employers. We have a very high success rate (better than 90%) at attaining desired scores in BULATS testing.
Success in BULATS testing can lead to financial subsidies from the Hong Kong SAR government through the Workplace English Campaign. |
